Refund & Returns Policy – Engine Worldwide Limited

At Engine Worldwide Limited, we want every customer to feel confident in their purchase. We pride ourselves on providing quality products and excellent service, and we stand behind every order. If for any reason you are not fully satisfied with your purchase, our Refund & Returns Policy is designed to make the process simple and transparent.

1. Eligibility for Returns

  • Products may be returned within 14 days of delivery.
  • To qualify, the item must be:
    • Unused, uninstalled, and in its original condition.
    • Returned in the original packaging (including manuals, accessories, and documentation).
  • Proof of purchase (invoice, order confirmation, or receipt) is required.

2. Non-Returnable Items

Certain products cannot be returned or refunded:

  • Custom or special-order items.
  • Electrical or electronic parts that have been installed or tested.
  • Clearance or final-sale items (marked as non-returnable at the time of purchase).

3. Return Process

  1. Contact our Customer Support Team at [Insert Email/Phone] to request a Return Authorization (RA) Number.
  2. Securely package the item(s) with the RA number clearly marked on the outside.
  3. Ship the return to the address provided by our support team.
    • Customers are responsible for return shipping costs unless the item is defective or incorrectly supplied.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days to your original payment method.
  • Shipping costs are non-refundable unless the return is due to our error (defective or wrong item sent).

5. Exchanges

  • If you wish to exchange an item, please contact our team to arrange the replacement.
  • Exchanges are subject to product availability.

6. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, notify us within 48 hours of delivery.
  • We will arrange a replacement or full refund at no additional cost.

7. Warranty Claims

  • Some products may come with a manufacturer’s warranty.
  • For warranty-related issues, please contact us, and we will guide you through the claim process.

8. Contact Us

For all refund and return inquiries, please reach out to our support team:

Engine Worldwide Limited
📧 Email: contact@engineworldwideltd.com
📞 Phone:
📍 Address: Boundary Road
Buckingham Road Industrial Estate
Brackley
NN13 7ES
England